1. Introduction
Zenith Touchstone Security Inc. (ZTS) is a licensed private security company providing professional armed and unarmed security services. This Policy and Procedure Manual establishes standards, responsibilities, and operational protocols to ensure safety, professionalism, legal compliance, and effective service delivery.
2. Mission Statement
To deliver reliable, ethical, and high‑quality security services that protect people, property, and peace of mind while upholding the highest standards of professionalism, integrity, and accountability.
3. Core Values
- Integrity – Acting with honesty and transparency.
- Professionalism – Maintaining competence, courtesy, and high performance.
- Accountability – Taking responsibility for actions and outcomes.
- Respect – Treating all individuals with dignity.
- Safety – Prioritizing the protection of life and property.
- Service Excellence – Delivering superior security services consistently.
4. Governance & Organizational Structure
4.1 Ownership & Licensing
ZTS operates under a valid Private Patrol Operator (PPO) license in accordance with state laws and regulatory requirements.
4.2 Organizational Hierarchy
- Corporate Leadership (President/CEO)
- Operations Director
- Supervisors / Field Sergeants
- Security Officers (Armed / Unarmed)
Administrative/Support Staff
5. Employment Policies
5.1 Equal Opportunity
ZTS prohibits discrimination or harassment based on protected classes. Compliance with all federal/state EEO laws is mandatory.
5.2 Hiring & Background Checks
All officers undergo: – Identity verification – Criminal background check – Drug screening – Employment eligibility (I-9) – BSIS license verification – Driving record check (if applicable)
5.3 Training Requirements
Security officers must complete: – State-required guard card training – Annual continuing education – Firearms qualification (for armed officers) – Use‑of‑force, de-escalation, report writing, CPR/First Aid
6. Code of Conduct
6.1 Professional Behavior
Officers must: – Be honest, alert, and attentive. – Maintain confidentiality. – Avoid conflicts of interest. – Use respectful language. – Follow all lawful orders.
6.2 Grooming & Appearance
- Uniforms clean and complete.
- No unauthorized accessories.
- Personal hygiene maintained.
6.3 Prohibited Conduct
- Abuse of authority
- Sleeping on duty
- Substance use on duty
- Unauthorized weapons
- Falsifying records
7. Operational Procedures
7.1 Post Orders
Each assignment has written post orders detailing: – Duties – Site layout – Emergency contacts – Special instructions
7.2 Shift Procedures
Officers must: – Report on time – Clock in/out properly – Conduct shift-change briefing – Complete site inspection
7.3 Patrol Standards
Patrols may be foot, vehicle, or mixed. Officers must: – Follow designated routes – Log patrol times and findings – Identify hazards – Maintain visibility
7.4 Report Writing
Reports must be factual, objective, and timely. Required types: – Daily Activity Reports – Incident Reports – Use‑of‑Force Reports – Maintenance/Hazard Reports
8. Use of Force Policy
8.1 Purpose
To protect life and safety while minimizing harm.
8.2 De-escalation First
Officers must attempt: – Verbal persuasion – Time, distance, and cover – Non-force options
8.3 Authorized Force
Used only when necessary and proportional.
8.4 Firearm Use (Armed Officers)
Strictly regulated; only permitted when: – Imminent threat of death or great bodily injury exists.
8.5 Reporting Requirements
All force incidents must be documented immediately and reviewed by management.
9. Firearms & Weapons Management
9.1 Licensing
Armed officers must maintain: – BSIS exposed firearm permit – Annual range qualification – Psychological clearance (if required)
9.2 Weapon Storage
- Firearms stored in locked, secure location
- No unauthorized removal
9.3 Ammunition Policy
Only company-approved ammunition permitted.
10. Communication Protocols
10.1 Radios & Devices
Officers must: – Keep communication equipment charged – Use clear, professional language – Report incidents immediately
10.2 Chain of Command
Officers communicate through supervisors unless emergency.
11. Emergency Procedures
11.1 General Response
- Assess situation
- Call dispatch/emergency services
- Follow post orders
- Notify supervisor
11.2 Types of Emergencies
- Fire
- Medical incidents
- Security breaches
- Trespassing
- Workplace violence
- Natural disasters
11.3 Evacuations
Follow site specific evacuation protocols.
12. Client Relations
12.1 Professional Interaction
- Greet courteously
- Address concerns promptly
- Avoid arguments
12.2 Confidentiality
Client information must be safeguarded.
13. Equipment Policy
Issued equipment may include: – Radios – Flashlights – Body armor – Firearms (if armed) – Notebooks/Forms
Employees are responsible for proper care.
14. Attendance & Scheduling
14.1 Attendance
Punctuality is mandatory.
14.2 Call Offs
Must be reported 4 hours in advance unless emergency.
15. Disciplinary Procedures
Violations may result in: – Verbal warning – Written warning – Suspension – Termination
16. Compliance & Legal Requirements
ZTS complies with: – State private security regulations (BSIS) – Labor laws – OSHA standards – Firearm safety laws
17. Incident Investigation
Management investigates: – Safety violations – Misconduct – Client complaints
18. Recordkeeping
Maintain: – Training files – Licensing documentation – Incident reports – Timekeeping records
19. Confidentiality & Data Protection
All records are securely stored. Information shared only on a need-to-know basis.
20. Review & Revision
Policies reviewed annually. Updates documented and distributed.
21. Workplace Violence Prevention
ZTS maintains zero tolerance for workplace violence. Officers must report threats, intimidation, assaults, or suspicious behavior immediately. Preventive measures include situational awareness, early intervention, and adherence to de-escalation protocols.
- Mobile Patrol Operations Mobile patrol officers must follow all traffic laws, maintain vehicle logs, conduct timed patrols, and document all observations. Vehicles must remain clean, serviced, and equipped with emergency kits.
- Access Control Procedures Officers must verify identification, enforce visitor logs, monitor entry/exit points, and apply site-specific access policies. Unauthorized access attempts must be reported immediately.
- Lost & Found Protocol Items found on premises must be documented, secured, and reported to both the supervisor and client representative. Officers must not keep or remove property.
- Hazard Identification & Safety Reporting Officers must identify hazards, document findings, and implement immediate safety measures where feasible. Unsafe conditions must be escalated to site management.
- Customer Service Standards Officers represent ZTS and must demonstrate professionalism, courtesy, and conflict-free interactions.
- Cybersecurity & Data Protection Officers must safeguard electronic devices, avoid sharing passwords, and follow secure data practices.
- Post Order Compliance Review Supervisors will review post orders quarterly for accuracy and alignment with legal/operational standards.
- Uniform & Equipment Accountability Officers are responsible for the care and condition of all issued gear. Loss or damage must be reported immediately.
- Policy Compliance & Violations All employees must comply with this manual. Violations may result in corrective action or termination.
Acknowledgment** Employees must sign acknowledgment of receipt and understanding of this manual.